FAQs

Shipping Information

We use the most common Shipping carriers such as POSTI, Matkahuolto, FedEX, DHL, UPS.

The shipping methods are home delivery, or parcel to post office or parcel to box.

Read more on shipping

Yes, La Matta ships to EU.

  • Austria
  • Denmark
  • Finland
  • Germany
  • Netherlands
  • Russia
  • Sweden

SHIPPING TIMES:

Country Shipping time
Austria 4 – 8 Business days
Denmark 1 – 7 Business days
Finland 1 – 4 Business days
Germany 1 – 8 Business days
Netherlands 3 – 8 Business days
Russia 4 – 5 Business days
Sweden 1 – 5 Business days

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped.

If you have any other questions, please contact us and we will do our best to help you out.

See where your parcel is: Add your tracking number here:

Posti

Matkahuolto

FedEx

UPS

DHL

Payment Information

Klarna

PayPal

Verifone

Yes, We use secured SSL in our checkout that keeps the transaction safe. We have the best payment gateways in the world that shall protect all transactions.

Orders and Returns

After you find a product and you have chosen the size/color the add the product to your cart. After that add it to checkout and finally pay it. You shall get an email confirmation + tracking number from us and your parcel shuold be with you within 1-4 days.

No you do not need an account to place an order.

After you have ordered and you are not satisfied please contact us as soon as possible to cancel the order.

If we have shipped the item to you already you can return any item for a refund within 14 days of receiving it.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped.

If you have any other questions, please contact us and we will do our best to help you out.

See where your parcel is: Add your tracking number here:

Posti

Matkahuolto

FedEx

UPS

DHL

-You can return any item for a refund within 14 days of receiving it.
-We ask that items are in their original condition with tags intact

-Please be careful when trying on your new items. We cannot accept items that are marked/scented with tans, sprays, makeup or creams.

-If the product to be returned is incorrect (deployed, damaged), lamatta.fi is not obliged to refund the full price of the product.

-You can return your product / products without expense by using the mail customer return.
Attach the exchange / return form you received with the order, filled in to the shipment.

-All products to be returned by order must be returned as a single return.
If the customer makes several consecutive returns for one order, we will charge extra
return shipping costs from the customer in full.

-Please note that if the final amount of the final order is after a possible customer refund
is less than 14.90 euros, we always charge a small delivery fee of 4.90 euros in accordance with our delivery terms upon refund.

-If the return is substantially delayed by the return period of 14 days, the customer loses the right to free customer return, and the online store is not obliged to accept the customer refund.
The online shop has the right to charge the customer for the full refund of the return and handling costs caused by the delayed return, at least EUR 9.90